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Terms and Conditions

Version of 9 November 2026

1. Who we are

AncTeaLeaf is the wholesale business of biochi antwerpen, a sole proprietorship of Jef Janssen.

  • Address: Lange Koepoortstraat 43, 2000 Antwerp, Belgium
  • Company and VAT number: BE 0869.984.288
  • Email: contact@anctealeaf.com
  • Telephone: +32 495 82 68 35

2. Who we sell to

We only sell to businesses that resell our products or use them in their business, such as tea shops, shops, restaurants and cafés and other companies with a valid VAT number. We do not sell to consumers. Private customers are welcome at our online shop The Way of Tea (www.thewayoftea.be).

These terms apply to every order placed through anctealeaf.com or by email. The customer's own general terms do not apply unless we accept them in writing.

3. Trade account

You request an account through the form on our website. We check your company details and decide freely whether to open an account. We may refuse a request or close an account without giving a reason. Keep your login to yourself and tell us straight away if it is misused.

4. Prices and ordering

Our prices are only visible to approved customers. They are in euros; the website shows them without VAT, and VAT is added on the invoice. We may change prices; a confirmed order keeps the price at the time of ordering.

We sell tea in bags of 1 kg.

Your order is final once you have received our confirmation by email. If a product is not available, we will tell you straight away and you will not pay for it.

5. Payment

You pay online at checkout, by card, Bancontact, iDEAL, PayPal or Klarna. Stripe processes the payment. We ship once we have received your payment.

The products remain our property until they have been paid in full.

6. Delivery

We deliver online orders in Belgium, the Netherlands, Germany and France. For other countries, email us and we will look at the options.

  • Belgium: €8, free from €250
  • Netherlands, Germany, France: €14, free from €250
  • Collection from our shop, Lange Koepoortstraat 43, Antwerp: free

Delivery prices include VAT. We usually ship within 2 working days. Delivery times are an indication; a delay gives no right to compensation or cancellation unless we agreed otherwise in writing. The risk passes to you on delivery.

7. Inspection, complaints and returns

There is no right of withdrawal: that right only exists for consumers. Please check your delivery when it arrives.

  • Visible transport damage or missing parcels: report within 48 hours of delivery, with photos.
  • Wrong product or a defect: report within 7 days of delivery, with your order number and photos. Report defects you could not see on arrival within 7 days of discovering them.

If your complaint is justified, we will replace the product or refund it, at our choice, and pay for the return. Please do not send anything back without our agreement.

We do not take back products that were delivered correctly, nor opened tea or other food, unless we made a mistake. Natural differences in taste, colour or appearance between harvests are not a defect.

8. Liability

Our liability is limited to the invoice value of the product concerned. We are not liable for indirect damage, such as lost profit, except in case of intent or gross negligence. You are responsible for proper storage and, when you resell, for the labelling and information that the law in your country requires.

9. Privacy

You can read how we handle data in our privacy policy.

10. Applicable law

These terms are governed by Belgian law. Only the courts of Antwerp have jurisdiction in case of a dispute.