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Privacy Policy

Last updated: 9 November 2026

This policy explains which personal data AncTeaLeaf collects, why we use it and what your rights are.

Who we are

AncTeaLeaf is the wholesale business of biochi antwerpen, sole proprietorship of Jef Janssen, Lange Koepoortstraat 43, 2000 Antwerp, Belgium, company number BE 0869.984.288. We are responsible for your personal data. You can reach us at contact@anctealeaf.com.

Which data we collect

  • Trade account request: company name, VAT number, contact person, email address, phone, type of business, shop address or website, expected volume and your message.
  • Account and orders: login details, delivery and billing address, order history and invoices.
  • Payments: online through Stripe. We do not see or store your full card number.
  • Contact: your name, email address and message.
  • Website use: cookies, as explained in our cookie policy.

Why we use your data

  • To assess your request and manage your account: this is needed for our contract.
  • To process, deliver and invoice orders: needed for our contract and required by accounting law.
  • To answer questions and keep the website secure: our legitimate interest.
  • To inform you as a business customer about new products or prices: our legitimate interest. You can always refuse this.

We do not sell your data.

Who receives your data

Odoo (website and business software), Stripe (online payments; if you choose PayPal, Bancontact or Klarna, that provider also receives the data it needs), the carrier that delivers your order, our accountant and, when the law requires it, public authorities. Some of these companies may process data outside the European Union; they then use safeguards that the law allows, such as the EU standard contractual clauses.

How long we keep your data

Orders and invoices: as long as Belgian accounting and tax law requires. A refused request: at most 1 year. An account: until you ask us to delete it, unless we must keep data by law. Messages: as long as we need them to help you.

Your rights

You can ask to see, correct or delete your data, to limit or object to its use, and to receive a copy. Email contact@anctealeaf.com and we will answer within one month. You can also file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

Changes

We may update this policy. The date at the top shows the latest version.